Service Canada’s Response

Service Canada has several measures in place to support those who rely on mail when
dealing with the Department:
• Canada Post has agreed to deliver physical cheques once a month to
Canadians for the Canada Pension Plan (CPP), the CPP disability benefit,
Old Age Security (OAS) and the Canada Child Benefit (CCB).
• For the public pensions, which include the CPP, the CPP disability benefit and
OAS, in collaboration with Public Services and Procurement Canada, the
Department has released the November cheques for early delivery to mitigate
potential delays that the mail disruption could cause.
• Canadian Dental Care Plan (CDCP) clients can view their determination letters
through their My Service Canada Account. To review the status of their
application, they can use the status checker. As a reminder, CDCP clients should
have their member card before booking an appointment with their provider for
care.
• Canadians who have applied for a new passport and chose to get it by mail
will have it sent to them as soon as mail service resumes. If they have already
submitted an application and are in urgent need to receive a passport, they
should contact the Passport Program at 1-800-567-6868 or visit a Service
Canada Centre to request to have their passport transferred to one of the 60
Service Canada locations that offer pick up service.
• If a client mailed their passport application just prior to the start of the Canada
Post labour dispute, it’s possible that Service Canada has not received the
application. In these cases, we will not be able to process the application until
mail service resumes.
• Social Insurance Number (SIN) applicants can apply for their SIN in person or
through the eSIN online application. They can also view their SIN through My
Service Canada Account.
• Clients who receive their Employment Insurance (EI) cheques by mail are
encouraged to sign up for direct deposit, if possible. Once signed up, clients will
generally receive their payment in two to three days. For the remaining clients, if
they contact Service Canada to indicate they are in dire need, arrangements will
be made to have their cheque delivered to their homes by a courier service.
• EI clients can visit My Service Canada Account to view their decision letters and
use the Document Upload feature to submit information needed for their claim,
such as medical certificates. During the labour disruption, Service Canada will be
unable to mail access codes for new clients. Clients can obtain a new access
code by calling the EI call centre or visiting a Service Canada Centre.

What Canadians need to know
We are urging all Service Canada clients to set up a My Service Canada Account
(MSCA) and sign up for direct deposit if they have not done so already.
Signing up for direct deposit is the best way to ensure that they do not see an
interruption in the delivery of the benefits they rely on.
Clients can rely on our online offerings.
• In My Service Canada Account, clients can manage a wide range of government
services and benefits. They can view letters from the Department and upload
documents needed for their benefit applications, including for EI applications.
• For the Canadian Dental Care Plan, we have an online status checker where
clients can check on the status of their application:
o CDCP Status Checker
• Those in need of a Social Insurance Number can apply through the eSIN
application on Canada.ca.
Our Service Canada staff are standing by to help. They have been equipped with
updated procedures and guidance related to the impacts the Canada Post labour
disruption has on Service Canada’s program delivery. They are available to assist at our
in-person points of service and through our specialized call centres.