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Contact Information

For immediate assistance and any questions you may have please contact:

Phone: 1-833-784-4397


Non-clinical questions:

Text 604-630-0300 or call: 1-888-COVID-19


General Information

COVID-19 is an illness caused by a coronavirus. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold. Symptoms of human coronaviruses may be very mild or more serious such as a fever, cough and difficulty breathing. Symptoms may take up to 14 days to appear after exposure to the virus.

These viruses are not known to spread through ventilation systems or through water. The best way to prevent the spread of infections is to:

  • Wash your hands often with soap and water for at least 20 seconds;
  • Avoid touching your eyes, nose or mouth, especially with unwashed hands;
  • Avoid close contact with people who are sick;
  • When coughing or sneezing: cover you mouth and nose with your arm or tissues to reduce the spread of germs. Immediately dispose of any tissues you have used into the garbage as soon as possible and wash your hands afterwards.
  • Clean and disinfect frequently touched objects and surfaces, such as toys, electronic devices and doorknobs.
  • Stay home if you are sick to avoid spreading illness to others.

If you have symptoms—fever, cough, or difficult breathing:

  • Stay home to avoid spread.
  • If you live with others, stay in a separate room or keep a two-meter distance.
  • Call ahead before you visit a health care professional or call you local public health authority.
  • Tell them your symptoms and follow their instructions.
  • If you need immediate medical attention, call 911 and tell them your symptoms.


How to Isolate at Home

Isolation means staying at home and avoiding contact with other people to help prevent the spread to others in your home and your community. If you have been diagnosed with COVID-19, please take the following measures.

Limit contact with others

  • Do not leave home unless absolutely necessary, such as to seek medical care.
  • Do not go to school, work, other public areas or use public transportation (e.g. buses, taxis).
  • Stay in a separate room and use a separate bathroom from others in your home, if possible.
  • If you have to be in contact with others, keep at least 2 meters between yourself and the other person.
  • Keep interactions brief and wear a mask.
  • Avoid contact with individuals with chronic conditions, compromised immune systems and older adults.

 Care for yourself

  • Monitor your symptoms as directed by your healthcare provider or Public Health Authority.
  • If your symptoms get worse, immediately contact your healthcare provider or Public Health Authority and follow their instructions.
  • Get some rest, eat a balanced diet, and stay in touch with others through communication devices.