Click on the images below to get the latest information on COVID-19 from your federal and provincial governments, including news updates, public health information and government programs and benefits that you may be eligible for.

Know the Facts About Coronavirus (COVID-19)

By taking appropriate actions now we give ourselves the best chance of being able to manage the impacts of the virus on Canadians. Please take the appropriate precautions and always follow the advice of public health officials as you make decisions for yourself and your loved ones during the coming weeks.

Contact Information

For immediate assistance regarding COVID-19 and any questions you may have please contact:

Phone: 1-833-784-4397


Non-clinical questions about COVID-19:

Text 604-630-0300 or call: 1-888-COVID-19


General Information

COVID-19 is an illness caused by a coronavirus. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold. Symptoms of human coronaviruses may be very mild or more serious such as a fever, cough and difficulty breathing. Symptoms may take up to 14 days to appear after exposure to the virus. Coronaviruses are most commonly spread from an infected person through:

  • Respiratory droplets when you cough or sneeze.
  • Close personal contact, such as touching or shaking hands.
  • Touching something with the virus on it, then touching your eyes, nose or mouth before washing your hands.

These viruses are not known to spread through ventilation systems or through water. The best way to prevent the spread of infections is to:

  • Wash your hands often with soap and water for at least 20 seconds;
  • Avoid touching your eyes, nose or mouth, especially with unwashed hands;
  • Avoid close contact with people who are sick;
  • Avoid close contact with people who are sick;
  • When coughing or sneezing:
  • Cover you mouth and nose with your arm or tissues to reduce the spread of germs.
  • Immediately dispose of any tissues you have used into the garbage as soon as possible and wash your hands afterwards.
  • Clean and disinfect frequently touched objects and surfaces, such as toys, electronic devices and doorknobs.
  • Stay home if you are sick to avoid spreading illness to others.

If you have symptoms of COVID-19—fever, cough, or difficult breathing:

  • Stay home to avoid spreading it to others.
  • If you live with others, stay in a separate room or keep a two-meter distance.
  • Call ahead before you visit a health care professional or call you local public health authority.
  • Tell them your symptoms and follow their instructions.
  • If you need immediate medical attention, call 911 and tell them your symptoms.


How to Isolate at Home When You Have COVID-19

Isolation means staying at home when you are sick with COVID-19 and avoiding contact with other people to help prevent the spread of disease to others in your home and your community. If you have been diagnosed with COVID-19, it is expected that you take the following measures.

Limit contact with others

  • Do not leave home unless absolutely necessary, such as to seek medical care.
  • Do not go to school, work, other public areas or use public transportation (e.g. buses, taxis).
  • Stay in a separate room and use a separate bathroom from others in your home, if possible.
  • If you have to be in contact with others, keep at least 2 meters between yourself and the other person.
  • Keep interactions brief and wear a mask.
  • Avoid contact with individuals with chronic conditions, compromised immune systems and older adults.
  • Avoid contact with pets if you live with other people that may also be touching the pet.

 Care for yourself

  • Monitor your symptoms as directed by your healthcare provider or Public Health Authority.
  • If your symptoms get worse, immediately contact your healthcare provider or Public Health Authority and follow their instructions.

Get some rest, eat a balanced diet, and stay in touch with others through communication devices.